The thing I love most is a happy customer. You finish the transaction and they are smiling – if a customer is happy, then everything is worth it. Even a year or two later, my customers tell me how much they like their car and even the buying experience. Buying a car should be a special experience. I also love the relationships that can come from working with happy customers. I have become close friends with lots of my customers – we’ve taken trips together, played tennis together. I have customers who I have sold ten cars to; I have sold cars to entire families. Take care of them and you really can get to know people.